Free Grab Delivery & Lalamove for order above RM1000! (For Klang Valley customer)
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
GstrapInUse.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Razer Pay (Visa or Mastercard) 

2. Online Bank Transfer via Maybank2u, CIMB Clicks or Instant Online Transfer


3. Offline Bank Transfer

Bank : Maybank
Bank Account :512231338084
Account Name : LYS Trading

Bank : CIMB
Bank Account :8002290983
Account Name : LYS Trading



After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : sales@gstrapinuse.com or Whatsapp it to us at 017-688 9868

Note: Your purchased products will not be delivered until we have this info and payment cleared into our account. 


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at sales@gstrapinuse.com or whatsapp us at 017-688 9868 with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR).

Q. How long does the delivery usually takes?
If an order is placed before 12pm daily (working day), and if the product(s) is available in stock, we will ship out within the same working day. 

Courier usually takes around 2 working days to deliver. Or if you wish to have same day delivery via Grab or Lalamove, do contact one of our sales persons. 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales@gstrapinuse.com, whatsapp us at 017-688 9868 or call us at 03-7499 8727 for us to clear your doubts.